Return & Exchange Policy
At Alpha110, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, you may request a return or exchange according to the terms below.
Return & Exchange Eligibility
To be eligible for a return or exchange:
- The product must be unused and in its original condition.
- The product should be returned with its original packaging, tags, and accessories, where applicable.
- You must contact us within 7 days of receiving your order.
- Products that have been used, damaged after delivery, or altered by the customer may not be eligible for return or exchange.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We may request photos or videos of the product and packaging to help us assess the issue.
If the issue is confirmed, we may offer a replacement or another appropriate solution.
Exchange Policy
If you would like to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide an alternative solution.
Non-Returnable Items
Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, or other applicable restrictions. Any such restrictions will be communicated on the relevant product page where applicable.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return. If the product is damaged, defective, or incorrectly supplied by Alpha110, we will review the case and determine the appropriate shipping solution.
For returns due to a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility.
Refunds
Once your returned product is received and inspected, we will notify you regarding the status of your return.
If a refund is approved, the refund method and processing time may vary depending on the payment method used for your order.
How to Request a Return or Exchange
To start a return or exchange, please contact us with:
- Your order number
- Your name
- The product you wish to return or exchange
- The reason for the request
- Photos or videos, if the product is damaged or defective
Contact Us
Phone: 03087635116
Email: help.alpha110.store@gmail.com
Please contact us before sending any product back so we can provide the appropriate instructions.
Alpha110 reserves the right to review each return or exchange request and determine eligibility according to this policy.